Located between Harlech and Porthmadog and being close to Portmeirion, the Estuary is ideal for visiting North Wales, whether you prefer visiting the mountains of Snowdonia or the beaches of Harlech and the surrounding area you are assured of a warm Welsh welcome.

Policies

In order to avoid fraud, only make prepayments (reservations or deposits) using a credit card (or any other card that does not require a PIN number for online purchases) or PayPal. Never make an advanced payment using cash, checks, money orders or bank transfers. Learn why.

Cancellation less than 7 days before arrival loss of min 50% of booking or first night cost

When booking this place, travellers will be required to accept the terms and conditions of a booking agreement in addition to the prepayment and cancellation policies shown above. To see the agreement, click here.

Smoking
The hotel is a totally non-smoking facility and has a strict non-smoking policy which we enforce for
the safety and comfort of our guests. We do not permit smoking or candle burning in any of our guest rooms. This is enforceable by law and guest will face prosecution (The Smoke- free Premises etc. (Wales) Regulations 2007)
Guests smoking in their rooms or elsewhere in the hotel property could receive a penalty of up to £500.
Guests who smoke or burn candles or incense in their room, or who allow smoking by others in their room will be charged a minimum of £250 up to £5,000 deodorizing and cleaning fee. Smoke permeates the rugs, bedspreads, pillows, curtains etc and it may become necessary for us to remove smoke odours by specialist cleaning all the curtains, bed linens, carpets and in some instances the room may need to be repainted to eliminate persistent smoke odours.

Candle Burning and Incense Burning
Candle burning and/or incense burning are treated as smoking. Please see ‘Smoking’ section
above.

Parking at Own Risk
Neither The Estuary Lodge nor The Caffi Bach Bistro shall assume responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property.

Damage, Theft and Antisocial Behavior
Damage to the property, including but not limited to guest rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, bathrobes, paintings and ornaments etc charged at 120% of full and new replacement value plus any shipping and handling charges.
Damage to linen or towels resulting from the use of body oils, makeup, shoe polish etc will result in a charge for the special cleaning, repair or replacement of the damaged article. Room keys must be left at reception upon departure; if they are lost the Customer will be charged £25 for a replacement.
Excessive noise, unruly and threatening behavior and the like which causes inconvenience and discomfort to our other guests and/or staff is not acceptable. Such behavior will result in the offending person/s being asked to vacate their room and leave the hotel premises but will be charged for their booked stay.
Right to Refuse Admission
The hotel reserves the right to refuse admission to any person at any time for any reason without
stating that reason.

Visitors
Guest are responsible for the conduct of any visitors they may have. Guests are not permitted visitors between 10pm and 9am

Privacy
We respect your privacy. We do not share, rent, sell, or otherwise use any personal information
you have given us or to any third party without your permission, except when required by law.
Any information you give us is held with the utmost care and security, and will not be used in
ways to which you have not consented. Since this policy may change over time as we modify or expand our services, we suggest that you check from time to time in order to understand how we treat your personal information.
We will not collect any personal information about individuals except when specifically
and knowingly provided by such individuals. We will use this information in order to customize
and enhance the services we offer.
Examples of such information are: name, age, gender, business, home or postal address, email
address, phone numbers, car license and travel preferences.

The Customer, by confirming a booking with the Estuary Lodge accept these terms and conditions in full, without exception and/or variation, unless any such variation is agreed between the Customer and the Company and duly signed by the Customer and an authorised signatory of the Estuary Lodge, they further authorise the use of the debit/credit card details supplied when booking for any additional charges.